China Southern Airlines Reviews
(Rated by 8 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.6
- Price & Quality4.0
- Shipping & Delivery4.5
- Return Policy4.3
- Customer Service4.3
Recent Customer Reviews (8)
Rebeca Rodrigues
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Imogen Wallis
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Leon Hobbs
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Cara Pleijsier
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Tanja Baer
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Andrew Dunn
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William Hétu
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Rodney Devers
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Payment Methods
Accepted Payment Options:
Prices for items on Csair.com-us vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For China Southern Airlines credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
China Southern Airlines Pros & Cons
Pros
1
Good Service: China Southern Airlines is known for its polite and courteous cabin staff, with many passengers reporting positive experiences with the service.
2
Comfortable Seats: The hard product, including seats, is solid and comfortable, especially in premium economy and business classes.
3
Good Value: The airline offers a good value for money, particularly on long-haul flights with time-saving advantages like overflying Russia.
4
Decent Food: The food quality is generally good, with some passengers finding it comparable to or even better than takeaway Chinese food.
5
Reliable Flights: Flights often depart and arrive on time, ensuring a smooth travel experience.
CONS
1
Limited Entertainment: The infotainment system falls short of competitors due to government regulations in mainland China, offering mostly older films and limited content.
2
No WiFi: China Southern Airlines does not provide in-flight WiFi, which is a significant drawback for many passengers.
3
Basic Cabin Finishes: The cabin finishes are described as utilitarian, lacking the amenities and luxury found in Western carriers.
4
Booking and Check-in Issues: The booking and check-in process can be rudimentary and dated, with some passengers experiencing difficulties with digital boarding passes.
China Southern Airlines Features and Benefits
Features
Informing Best Ticket Prices
CSAIR ensures passengers are informed about the best available ticket prices.
Flight Delays, Cancellations, and Diversions Notification
Passengers are notified about known flight delays, cancellations, and diversions.
Timely Baggage Delivery
CSAIR prioritizes timely baggage delivery to ensure a smooth travel experience.
Economy Class Complimentary Food and Drinks
Provides complimentary food and drinks.
Economy Class In-flight Entertainment
Offers in-flight entertainment.
Economy Class In-seat Power Access
Provides in-seat power access.
Economy Class On-board Wi-Fi
Offers on-board Wi-Fi.
Premium Economy Priority Check-in and Boarding
Provides priority check-in and boarding.
Premium Economy Complimentary Food and Drinks
Provides complimentary food and drinks.
Premium Economy In-flight Entertainment
Offers in-flight entertainment.
Premium Economy In-seat Power Access
Provides in-seat power access.
Premium Economy On-board Wi-Fi
Offers on-board Wi-Fi.
Premium Economy Extra Legroom
Offers extra legroom.
Business/First Class Priority Check-in and Boarding
Provides priority check-in and boarding.
Business/First Class Extra Baggage Allowance
Provides extra baggage allowance.
Business/First Class Access to Private Lounges
Offers access to private lounges.
Business/First Class Wider Seating to Flat Bed
Provides wider seating that converts to a fully flat bed.
Business/First Class In-flight Entertainment
Offers in-flight entertainment.
Business/First Class In-seat Power Access
Provides in-seat power access.
Business/First Class Fine Dining
Offers fine dining.
Business/First Class More Personal Space
Provides more personal space.
Popular Destinations Network
Operates flights to numerous popular destinations including New York, Guangzhou, Shanghai, Kuala Lumpur, Bali, Beijing, Dhaka, and Bangkok.
Safety Commitment
Provides a safe travel experience with strong safety records and awards like the 2-Star Flight Safety Diamond Award by CAAC.
Sky Pearl Club Frequent Flyer Program
Passengers can join for more benefits and rewards.
Operational Efficiency
Operates over 3,000 daily flights to 224 destinations in 40 countries and regions as one of the largest airlines.
Round-trip Fares
Prices start from USD 1034.75 for select routes.
Sky Pearl Club Discounts
Members enjoy a 5% discount on selected flights.
Good Service
Known for polite and courteous cabin staff with positive passenger experiences.
Comfortable Seats
Solid and comfortable seats, especially in premium economy and business classes.
Good Value
Offers good value for money, particularly on long-haul flights with time-saving routes.
Decent Food
Generally good food quality comparable to or better than takeaway.
Reliable Flights
Flights often depart and arrive on time for a smooth experience.
Refund for Non-Departure from Hong Kong
Passengers can apply for full refund of Air Passenger Departure Tax without charge.
Ticket Changes
Tickets booked online can be changed.
Baggage Delivery
Efforts to deliver baggage on the same plane; delayed bags delivered within 24 hours with compensation if losses occur.
24-Hour Free Cancellation
Flights can be cancelled free of charge within 24 hours after booking (for tickets purchased 7+ days prior to US flights).
Credit Card Refunds
Refunds issued within seven work days for US credit card purchases.
Check or Cash Refunds
Refunds issued within 20 work days.